Frequently Asked Questions
All you need to know about our services
Foreign Exchange
Buy Foreign Currencies in Store
- How do I find a Hai Ha store near me and check the exchange rates before visiting?
- How can I check if a Hai Ha branch has sufficient stock of the foreign currency I need?
- Can I exchange my foreign currency for another foreign currency (e.g British Pounds for US Dollars)?
- Can the exchange rate be locked in over the phone? I will come later to exchange.
Buy Foreign Currencies Online
- What are the limits (minimum and maximum) for an online currency exchange order?
- How do I place an order online?
- Can I use someone else's card or bank account to complete the purchase?
- What are the fees for making an online order?
- What happens after I complete payment for my online order?
- Can I change/cancel my online/in-branch order?
Other questions
- About our foreign exchange service
- Why should I register for an account with Hai Ha?
- What are the different ways I can pay for my currency exchange orders?
- Can I purchase a currency that is not listed on your website?
- Will my personal details be shared with any third party?
- What if I change my personal details?