Foreign Exchange Basics

• Why should I exchange foreign currency with Hai Ha Money Transfer?
• Where can I buy foreign currency?
• Where can I check rates for the branch I plan to visit?
• Why can’t I sell foreign currency online?

Ordering & Payment

• How do I place an online foreign exchange order?
• Are there any limits for a currency exchange order?
• What fees apply to foreign exchange orders?
• What payment methods can I use for foreign exchange orders?
• Can I use someone else's card or bank account to complete the purchase?

Collection

• How soon can I collect my foreign exchange order?
• What should I need to brings upon collections?
• What happens if I miss my foreign exchange order collection date?
• Can someone else collect my foreign exchange order on my behalf?

Order Changes, Cancellations & Refund

• Can I amend order details?
• Can I cancel my order ?
• Can I change my collection date after placing a foreign exchange order?
• Can I change my collection location after placing a foreign exchange order?
• When will I receive my refund?

Availability & Special FX Requests

• How can I check if a branch has sufficient foreign currency stock?
• Can I exchange one foreign currency for another?
• Can I purchase a foreign currency not listed online?
• Can I place a foreign exchange order under a business name?