Yes, you can nominate any person as your authorised person to send money on your behalf.
IMPORTANT:
- Only one authorised person is allowed per customer.
- In the event that you wish to nominate a different person, you must first remove the authorisation of the existing authorised person before you can add a new one
- The authorised person can only send money for you in person.
- Both you and your authorised person must be present at the branch when we first set up the authorisation for you.
To authorise someone, please follow these steps:
- Go to a branch or agent location, in person with the person you want to authorise.
- Both you and your authorised person need to bring valid IDs.
- Tell us that you wish to nominate a person to send money on your behalf.
- We will issue you with the Agent Authorisation Form for you and your authorised person to complete
- We will confirm the identity of both you and your authorised person by collecting and verifying your presented IDs.
- Both you and your authorised person must sign the authorisation form in front of us.
Every time your authorised person sends money, they must present a valid photo ID and share your personal information including your full name, date of birth and address.
The authorised person cannot:
- Request to update your personal details such as residential address. Only you can request to update your personal information.
- Conduct any transaction that exceeds the permitted amount stated in the Authorisation Form or send more often than the permitted frequency.
You cannot:
- Request to send on behalf of your authorised person, unless you and the authorised person complete another Authorisation Form.
We reserve the right to reject, cancel or refuse the transaction sent by the authorised person if we suspect there is a violation of your privacy and unusual activity using your identity as the customer. If this situation happens, we will contact you to resolve the matter.
We also hold the right to refuse or reject a transaction sent on behalf of you if we suspect the authorised person is conducting unusual remittance activities.