You can request to cancel a transaction only if the funds have not yet been paid out to the receiver/beneficiary.
Depending on the situation, we may only refund the sending amount and not the service fee if the funds cannot be paid out due to incorrect information provided.
If you have any further questions, please visit a branch or agent near you, contact us at 02 9728 7928, or email us at info@hhmt.com.au. We always strive to provide a positive experience for our customers, even when things don’t go as planned.