Unfortunately, we cannot accept payment from a bank account or credit/debit card that does not belong to you. This is to ensure our strict compliance with relevant laws and regulations. Our team will cancel and refund any payment not made directly by the customer.
Articles in this section
- What are the limits (minimum and maximum) for an online currency exchange order?
- How do I place an order online?
- Can I use someone else's card or bank account to complete the purchase?
- What are the fees for making an online order?
- What happens after I complete payment for my online order?
- Can I change/cancel my online/in-branch order?
- What if I want to cancel my in-branch/online order?
- How soon can I pick up my order after it is submitted successfully?
- Can I change my collection date after submitting my order?
- What if I miss the collection date?