Should you fail to collect your order from the Australia Post Office location or one of our locations on your nominated collection date, we will first contact you to request your subsequent action. In the event that we are unable to contact you within 2 business days after your nominated collection date, the order will be cancelled, and you will be automatically refunded, less a $15 cancellation fee.
Articles in this section
- What are the limits (minimum and maximum) for an online currency exchange order?
- How do I place an order online?
- Can I use someone else's card or bank account to complete the purchase?
- What are the fees for making an online order?
- What happens after I complete payment for my online order?
- Can I change/cancel my online/in-branch order?
- What if I want to cancel my in-branch/online order?
- How soon can I pick up my order after it is submitted successfully?
- Can I change my collection date after submitting my order?
- What if I miss the collection date?