A cancellation fee of $15 for transactions submitted on our websites will be deducted from your original payment amount if you wish to cancel the transaction and you have not received an email notifying that “Your currency order is being processed” or if the transaction is not yet collected (Refer to Uncollected Transactions in the Terms & Conditions). The postage fee is non-refundable.
Articles in this section
- What are the limits (minimum and maximum) for an online currency exchange order?
- How do I place an order online?
- Can I use someone else's card or bank account to complete the purchase?
- What are the fees for making an online order?
- What happens after I complete payment for my online order?
- Can I change/cancel my online/in-branch order?
- What if I want to cancel my in-branch/online order?
- How soon can I pick up my order after it is submitted successfully?
- Can I change my collection date after submitting my order?
- What if I miss the collection date?