- Hai Ha branch:
- Orders are typically ready after we sight your payment, which is generally after 2 business days. Your order will be kept at the specified pickup store for up to 14 days. If your order is ready sooner, we will let you know. You will be able to check our store opening hours in the confirmation email or via our Contact Us page. If you are unable to pick your order up within 14 days, kindly let us know prior so we can assist you further. We will cancel any outstanding orders after this time with the cancellation fee deducted.
- Australia Post Office location:
- Orders for collection from an Australian Post Office location are available for collection within 2-4 business days, which you can specify when you place an order with us. This timeframe also depends on the selected Australian Post Office location. If you need it sooner, please contact us before you place your order so we can assist you. Once your order is dispatched to an Australian Post location, you will receive a notification email from us.
Frequently Asked Questions
All you need to know about our services